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Going for gold: services leading the field in assisted digital
GDS assisted digital lead Alan Rider reflects on some of the best examples he has seen of services' assisted digital support. It's fair to say that it’s been a learning process for all departments and...
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Tips for assessing support for digital services - user research
Catherine Obradovic, a GDS assessor, talks about what to look for when assessing support for digital services. I've assessed the assisted digital support of nearly 50 digital services to make sure it...
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Tips for assessing support for digital services - support design
Catherine Obradovic, a GDS assessor, talks about what to look for when assessing support for digital services. Part one of this blog gave some tips for self-certification assessors on how to assess...
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Back to the future - assisted digital retrospective workshop
GDS Assisted Digital lead Alan Rider plays back some of the highlights from the cross-Government retrospective workshop on boosting assisted digital capability. “It’s good to talk”, “many hands make...
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